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Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • International order items

What items are returnable?

  • We will gladly accept returns on all items (except Sample Sale, Limited Edition and any Sale Items) within 14 days from time of delivery. 
  • Items must be unworn and have all original tags attached. 
  • Any item marked final sale on our website is not eligible for return, exchange or store credit regardless of size. Items marked 15% or greater are always considered Final Sale. 
  • Returns must be postmarked within 14 days of the date your item was delivered and should be sent prepaid. 
  • You will be responsible for the return shipping charge. 

If you have any further questions that we have not answered, please email us at hello@oadnewyork.com.

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